Personal Data Protection Law (KVKK) Clarification Text

Personal Data Protection Law (KVKK) Clarification Text

In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), personal data will be processed by Marwos Elektronik (MERSIS NO: [Your MERSIS Number]) (“COMPANY”) as the Data Controller within the framework explained below, for business purposes, and will be used, recorded, stored, updated, transferred, and/or classified.

In this context, our company takes all necessary technical and administrative measures to ensure an appropriate level of security to prevent unlawful processing, prevent unlawful access, and ensure the protection of personal data, in accordance with the Laws and Regulations established to protect personal data, primarily the privacy of private life, and to protect individuals' fundamental rights and freedoms.

Methods and Legal Reasons for Collecting Your Personal Data

Our company may collect your personal data through [www.marwos.com.tr](https://www.marwos.com.tr) and our other websites, our facilities, customer service points, other customer service channels, and social media accounts via membership/contact registration forms, product purchases you make from our company, website support panel, cookies, web analysis tools, and similar technologies, through security cameras and visitor entry records when you visit one of our company locations, by automatic and non-automatic written, verbal, and digital methods.

Our legal reasons for processing your personal data are as follows:

- Based on the legal reason that it is necessary to process personal data belonging to the parties to a contract, provided that it is directly related to the establishment or performance of a contract:

  - Updating customer contact information,

  - Opening sales records and performing invoicing activities,

  - The establishment or performance of a sales contract due to your purchase of products and services from our company, tracking orders,

  - Providing the products and services you have purchased,

  - Providing after-sales support services.

- Based on the legal reason that it is mandatory for the data controller to fulfill its legal obligations and for compliance with the law:

  - Fulfilling requests from official institutions,

  - Providing information to authorized institutions due to legislation,

  - Ensuring compliance with retention obligations as required by legislation,

  - Responding to applications made by the relevant person in accordance with the legislation and carrying out the necessary procedures.

- Based on the legal reason that data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person:

  - Managing customer relations,

  - Monitoring financial transactions,

  - Conducting the necessary work by our business units to enable the related persons to benefit from the products and services offered by our company, including sales and marketing activities for our products and services.

Your Processed Personal Data

The personal data processed by our company may vary depending on your relationship with our company, and include your name, surname, phone number, email address, postal address, information you provide through our websites and official social media platforms (Newsletter Subscription, Contact Form, Social Media communication buttons, Website Membership Page), transactions you perform, your browsing and behaviors, and information related to your device and internet connection (such as brand, model, language preference, browser information, IP, location, wireless connection status), cookie information, and your interests.

Processing of Your Personal Data and Processing Purposes

Your personal data will be processed:

- For the purposes of providing the products and services you requested and fulfilling the requirements of the contract between you and our company, based on the legal reason that it is necessary to process personal data belonging to the parties to the contract, provided that it is directly related to the establishment or performance of the contract;

- To finalize requests, transactions, and complaints regarding the products imported and sold or for which customer support services are provided by our company, managing after-sales support processes, product sales, delivery, returns, and after-sales customer support services, based on the legal reasons that it is necessary to process personal data belonging to the parties to the contract, provided that it is directly related to the establishment or performance of the contract or that data processing is mandatory for the legitimate interests of our company;

- For planning and executing supply chain management processes, planning and executing company operations, managing relations with business partners and/or suppliers, planning and executing product and/or service sales processes, providing better service to users of our website and applications, conducting marketing analysis studies, evaluating and increasing customer satisfaction, improving our websites, mobile applications, stores, and other service channels, managing customer loyalty processes related to company products and services, carrying out business activities, conducting audits, internal controls, legal, financial, and internal company operations, conducting training activities, managing organization and events, managing information security and physical security processes, carrying out retention and archiving activities, ensuring compliance with legislation, complying with the policies of [Your Group/Company], and ensuring the control of services provided by our company and authorized third parties, based on the legal reason that data processing is mandatory for the legitimate interests of our company;

- For compliance with our company's legal obligations and making necessary notifications to relevant/authorized public institutions, based on the legal reason that data processing is mandatory for the establishment, use, or protection of a right in case of any dispute;

- For the promotion and marketing of our company's products and services, enabling you to benefit from campaigns, promotions, discounts, advantages, and similar opportunities offered by our company, providing general or personalized advertisements, announcements, bulletins, campaign information related to the promotion and marketing of our company’s products, sending messages with content such as greetings and best wishes to increase the recognition of our company and our brands, planning campaigns, promotions, discounts, and similar benefits according to your shopping habits and interests related to our company’s products, suggesting them to our customers in the relevant profile and segment, sending advertisements, promotions, and information messages related to these, and sending satisfaction survey forms, based on the legal reasons of your explicit consent.

With Whom and For What Purposes Do We Share Your Personal Data?

Your personal data may be shared with third parties to the extent necessary and relevant for the purposes stated above and in compliance with the legislation. Within the framework of our company's standard procedures, the main situations in which your personal data may be shared with natural and legal persons are as follows:

- Your personal data may be shared with our company’s sales points, regional offices, and business partners to carry out transactions and requests you make on our website and other service channels, and to ensure you receive healthy service from all channels; and with third-party cookie providers for the purposes specified in the "Cookie Policy";

- Your personal data may be shared with firms and agencies from which we receive support for marketing, promotion, advertising, and communication purposes; with cargo and logistics companies that ensure the delivery of spare parts and products you have ordered; with service providers from which we receive support for fulfilling functions on our websites and mobile applications, sending instant notifications and SMS/email messages, and communication services such as call centers; with suppliers in areas such as consultancy, audit, law, information technology, logistics, archiving, etc., from which we receive support for our company’s internal operations, audits, internal controls, information systems, legal and accounting processes; and with persons and institutions authorized to request your personal data.

Your Rights Under KVKK

We remind you that you have the following rights under Article 11 of the KVKK:

- To learn whether your personal data is being processed and to request information about it,

- To learn the purpose of processing your personal data and whether it is being used in accordance with the purpose,

- To know the third parties to whom your personal data is transferred, whether domestically or abroad,

- To request the correction of your personal data if it has been processed incompletely or incorrectly, and to request the notification of the correction to third parties to whom the personal data has been transferred,

- To request the deletion or destruction of your personal data in case the reasons for processing no longer exist, even if it has been processed in accordance with the KVKK and other relevant legal provisions, and to request the notification of the deletion or destruction to third parties to whom the personal data has been transferred,

- To object to the occurrence of a result against you due to the exclusive analysis of processed data by automated systems,

- To request the compensation of damages in case you suffer damage due to the unlawful processing of your personal data.

Application and Communication

You can submit your requests regarding the above-mentioned rights under the KVKK to our company, provided that your identity is verified, in writing and in accordance with the current regulations of the KVK Authority.

You can submit your applications to our company by filling out the "KVKK Application Form" available on our websites, by hand delivery, by mail, or via secure electronic signature from your registered email address to info@marwos.com.tr. For more detailed information, please review the relevant form.

Your application will be responded to within 30 days. To ensure a proper response to your application, your application must include your name, surname, TCKN (for foreigners, nationality, and passport number), address details to which we can send our response, and identity verification documents, the email address you use to apply must be previously registered in our systems if you are applying via email, and your request must be specified clearly, specifically, and understandably. The subject of the request must be related to you, or if you are acting on behalf of someone else, you must be specifically authorized in this matter and must document your authority.

Consent given for receiving commercial electronic messages can be withdrawn at any time. You can submit your requests to withdraw your consent for receiving commercial electronic messages and your communication preferences through the methods specified in the relevant communication or through info@marwos.com.tr or through the Commercial Message Management System (IYS) platform within the framework of the relevant legislation.

Identity of the Data Controller:

- Mersis No:

- Commercial Title: **Marwos Elektronik**

- Address: **Murat Çeşme, Sultan Murat Cd. 42 C, 34535 Büyükçekmece/İstanbul**

- Phone: 0541 488 37 00